Real stories

Hand to Heart, We Promise

By Sabra Morris | January 15, 2019

Hi there! How’s your year going so far? Here at Purplebricks, we’ve been planning for 2019 for some time. In the process, we’ve developed some key resolutions. These come in the form of our Purplebricks Promises — generally a set of guidelines we’ve always based our business on, and will continue to base it on moving forward. 

We believe peace of mind shouldn’t have to be expensive, so we set out to provide our customers with the best home buying or selling process possible, at a much lower cost than expected. Along the way, we keep four key things in mind in everything we do. Read on to see the list.

Meanwhile, as the new year gathers momentum, we look to you, our valued customers, for honest feedback. Please let us know if there’s anything we can do to serve you better in 2019. And of course, if you’ve been happy with our services and have said so on Trustpilot, thank you: Your endorsement is powerful. We’re heartened and instructed daily by what we see.

Promise #1: We focus on people, not just property.

We’ll work hard to build lifetime relationships with our customers based on integrity, always keeping your best interests at heart. We understand buying or selling a home is the decision of a lifetime, and we take our responsibility as advisors seriously.

Promise #2: We go the extra mile for every customer, every time.

We want to provide an exceptional and innovative experience every time you interact with Purplebricks. Thus, we’re relentless in our pursuit of better technology and always offer top-tier customer service.

Promise #3: We treat everybody fairly and with respect.

We offer products that are true to our values. We will always be honest, clear and transparent. Our service will always be priced fairly and represent a significant value for our customers.

Promise #4: If we say we'll do something, we'll do it.

It's that simple. We keep our promises.

Interested in learning more?

Head to our Trustpilot page to see what customers are saying. 

Learn more about what Purplebricks can do for you by speaking with one of our real estate experts. Someone is ready to take your call 7 days a week at: 888-822-8008.

Or, live chat or request a call back by clicking here.

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