Frequently asked questions

General Questions

What is included in my selling fees?

Answer: Everything is included other than the cost of an EPC (if you need one) and if you want us to conduct the viewings. There are no hidden fees or charges. Your Local Expert can confirm our latest price in respect of our viewings service and EPC.

What is included in my lettings fees?

Answer: We offer a comprehensive service including professional advice and support from a Local Property Expert who will visit your property and do everything to get your property live to the market. We offer a range of comprehensive lettings packages. Click here to find our more.

What happens if I do not sell or let my property?

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, offering tailored Extras to boost your viewings and we will re-evaluate the local market including details of what is selling or letting in the area.

Would I get more money for my property with a high street Estate Agent?

Answer: No. We will help you achieve the best possible price. We will help with negotiations and don’t forget, “my purplebricks.com” has been built to make sure we generate more interest from buyers/tenants and create competition when it comes to price. We judge our success on the basis of achieving the top price for our customers in a transparent way.

My property is already on the market. Can I use Purplebricks?

Answer: Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Do you ever release my personal contact details or information?

Answer: No. We will not share any of your personal details and they will not be visible to the other party when you are communicating through “my purplebricks.com”. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen for Purplebricks to take care of your viewings. In these instances, we provide the name and number of the Local Property Expert).

What are your Terms and Conditions if I agree to sell or let through you?

Answer: You can view our Service Agreement by clicking here. The agreement with Purplebricks is not all about us, but what we offer and what we promise to do.

Getting Started

How do I arrange a valuation?

Answer: You can arrange a valuation direct with one of our Local Property Experts within a few seconds, direct on our website.

How do I register without booking a valuation?

Answer: Registering with Purplebricks only take a few minutes. Click here to start the process. You will be asked to enter some basic information about yourself (including your title, name, address, e-mail address and contact numbers) and also if you are looking to sell, let, buy or rent a property. You can then set-up a password and you are ready to go! Just to confirm there is no charge at all to register and we will never spam you.

Instructing us and creating your property advert

When do I pay my fees and how do I make payment?

Answer: We have partnered with Close Brothers to offer all of our customers the choice not to pay anything at the time when they engage us to sell their property. You can pay later via a direct debit from your bank account when any of the following occurs, whichever happens first:

  • When the property sells and the legal process is complete;
  • If you withdraw your instructions for us to market the property;
  • If you withdraw from using eZie® Conveyancing;
  • Ten months from the date when you agree to use our services.

Instructing Purplebricks is easy. Just click the “INSTRUCT PURPLEBRICKS” button either on your email, in your Valuation Report or in account and follow the onscreen instructions.

Do you hold my credit card or debit card details?

Answer: The information you provide to make a purchase will not be stored by us. This information will be stored by Barclaycard (our payment provider) and only when you take advantage of a further product or service will you get the choice to use the same card details. We will then securely obtain this information back from Barclaycard.

How do I review my advert?

Answer: When your Local Property Expert has uploaded the photographs, measurements, descriptions and floor plan - you will receive a message telling you that your advert is ready to approve. Simply press the “REVIEW ADVERT” button and go through the straightforward process. Once approved your advert will go live instantly on Rightmove.

What is the cost for a board?

Answer: If you are selling a property then the Purplebricks for sale board is included in the price (including the delivery and erection of the board). If you require a replacement board or would like one for your rental property, the cost is £60 plus VAT.

If you choose to pay later

Will pay later have an impact on my credit rating?

Answer: No. There will not be an imprint on your credit history.

If I choose to pay later, do I need to enter into a separate agreement?

Answer: Yes, you will need to enter into a separate facility agreement with Close Brothers Limited for the payment of our fees. You will then pay Close Brothers Limited as and when payment is due in accordance with the agreement.

What happens to my agreement with Close Brothers Limited if I have a complaint against Purplebricks?

Answer: If you have any issues whatsoever with Purplebricks we will deal with them punctually and professionally. It will not have any impact on your agreement with Close Brothers Limited, although where we provide any form of reduction, compensation or refund we will pay this to Close Brothers Limited to reduce the amount payable by you.

Can I cancel my agreement with Close Brothers Limited?

Answer: You can bring your agreement with Close Brothers Limited to an end at any time by paying the fees due in full to Close Brothers Limited.

Viewings, feedback and offers

Can I suggest/recommend an alternative date for a viewing that is marked as not available?

Answer: Yes. All you need to do is select an alternative date and time in the live diary and this will either be confirmed immediately as an instant booking or be subject to approval by the opposing party.

Can I see all of my viewings, feedback and offers?

Answer: You will be able to see everything with the click of a button. You can see the second a viewing is booked, feedback provided/requested or an offer made. We will automatically seek feedback from anyone who has viewed your property. You will be the first person to receive the feedback and advice in terms of what it means for your marketing. With offers, you can accept or reject them, or pass them to us to deal with at no extra cost (if you are the seller or landlord).

Technical Questions

What computer do I need?

Answer: Your computer must have a 486/66-MHz processor or higher (Pentium processor recommended), 16Mb of RAM, a mouse and a modem or Internet connection. Your computer must also have one of the following operating system versions or above: Windows 98, 2000 with SP 2, NT 4.0 with SP 4 or XP for a PC, or Mac OS 8.1 for a Macintosh.

What browser do I need?

Answer: We support the following browsers:

For Microsoft Windows

  • Microsoft Internet Explorer 9.0 and above.
  • Mozilla Firefox 3.5 (with 128-bit encryption) and above.

For Apple Mac OS X

  • Safari 3.21 and above

For all users in addition your browser must also:

  • Be upgraded to 128-bit encryption to access your accounts. You can check your browser version and encryption level by clicking on 'About' under 'Help'.
  • Have cookies enabled.
  • Have JavaScript enabled.
  • Have SSL enabled.

If you have an earlier version of a browser, it's easy to download an updated version:

  • For Internet Explorer click on the free downloads link on the Microsoft site at www.microsoft.com/ie.
  • For Firefox click on the free downloads link on the Mozilla site at www.mozilla.com/firefox.
  • For Safari on Mac OS click on the free downloads link on the Apple site at www.apple.com/safari.

The Purplebricks website is designed for display resolutions of 800x600 and above. For the best viewing experience, the recommended minimum screen resolution is 1024x768.

How do I upgrade my browser?

Answer: If you have an earlier version of a browser, it's easy to download an updated version:

  • For Internet Explorer click on the free downloads link on the Microsoft site at www.microsoft.com/ie.
  • For Firefox click on the free downloads link on the Mozilla site at www.mozilla.com/firefox.
  • For Safari on Mac OS click on the free downloads link on the Apple site at www.apple.com/safari.

Contact us

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